Privacy Policy for Oceanics Telehealth GP (Australia-Only)
We may collect:
• Identifying details (name, date of birth, address, contact details)
• Medical history, medications, allergies, immunisations
• Medicare numbers and healthcare identifiers
• Health fund details and insurance information
• Pathology and radiology results
• Payment and billing information
We collect information through:
• Registration forms and online portals
• Telehealth consultations
• Correspondence with patients (email, SMS, phone)
• Medical records and diagnostic reports
• Third-party providers (e.g., pathology, radiology, billing services)
We collect and use personal information to:
• Provide safe and effective healthcare services
• Manage patient records and clinical workflows
• Facilitate billing, Medicare claims, and insurance processing
• Comply with legal and regulatory obligations
• Improve our services and patient experience
We may use or disclose your information to:
• Treating healthcare providers involved in your care
• Pathology and radiology providers (e.g., Australian Clinical Labs, or another
provider of your choice)
• Insurers and Medicare for claims processing
• Regulatory authorities, where required by law
• IT and cloud service providers (including Microsoft Azure, where our data is
securely hosted in Australia)
All third-party providers handling your information are bound by strict confidentiality
and data protection obligations.
• We retain personal information for as long as required by law and professional
standards.
• When no longer required, records are securely destroyed or de-identified in
accordance with the APPs and state/territory health record retention laws.
We take reasonable and industry-standard precautions to protect your information,
including:
• Secure storage of physical records
• Encryption of electronic records
• Hosting on Microsoft Azure, which complies with ISO 27001, SOC 2, and
Australian Government security standards
• Access controls and audit logging
• Regular staff training on privacy and data security
You may request access to, or correction of, your personal information by contacting
our Practice Manager. We will respond in accordance with the APPs.
If you believe your privacy has been breached, please email
info@oceanicstelehealthgp.com.au with the subject line “Complaint.” We will
investigate and respond promptly. If you are not satisfied, you may escalate your
complaint to the Office of the Australian Information Commissioner (OAIC).
We may update this Privacy Policy from time to time. Updates will be published on our
website and take effect immediately upon posting.
Oceanics Telehealth GP
Level 28, 140 St Georges Terrace
Perth 6015, Western Australia
Email: info@oceanicstelehealthgp.com.au
At Oceanics Telehealth GP, we respect your privacy and are committed to protecting
your personal and health information. We collect only the information necessary to
provide you with safe and effective healthcare, and we handle your data in accordance
with Australian privacy laws. Your information is securely stored and only shared with
trusted healthcare providers and service partners involved in your care.
You have the right to access and correct your information, and if you have any concerns
about your privacy, please contact us. We take your privacy seriously and continuously
work to keep your information safe
